Last updated: August 28, 2026 · Effective for all subscriptions to the Rental AI platform
These Terms of Service ("Terms") are between ABM Technologies LLC, the company that operates the Rental AI platform ("Rental AI," "we," "us," or "our"), and the rental or fleet business entering into a subscription to the Rental AI platform ("Customer," "tenant," "you"). Together with the Rental AI Privacy Policy and any order form, subscription plan, or service level terms accepted by Customer, these Terms form the "Agreement" governing Customer's use of the platform.
These Terms govern the relationship between Rental AI (the platform vendor) and Customer (the tenant business). They do not directly govern the relationship between Customer and Customer's own renters ("End Renters"), that relationship, including any rental agreement, pricing, insurance, or damage terms, is between Customer and its End Renters alone. Customer is solely responsible for its rental agreements and compliance with rental, consumer-protection, and insurance laws applicable to its business.
Rental AI provides a multi-tenant, cloud-based software platform for operating a vehicle rental or fleet business, including reservation and booking management, fleet and vehicle tracking, dynamic pricing, financial and cost-of-ownership reporting, renter identity and insurance verification, claims tracking, digital rental agreements, connected-vehicle features (where supported by the vehicle and enabled by Customer), and related communications (email/SMS) and payment processing (collectively, the "Service").
Each Customer's data is logically separated into its own tenant environment. Rental AI may access a Customer's tenant environment as reasonably necessary to provide support, maintain security, investigate suspected abuse, or comply with law, consistent with the Privacy Policy.
Customer must be a legally operating business (or an authorized representative of one) to subscribe to the Service. When Customer creates an account, it may designate one or more administrators with authority to configure the Service and manage other users on Customer's account. Customer is responsible for:
The Service is offered under subscription plans described on rentalai.net or in an order form agreed with Customer. Except as otherwise stated in an order form:
No refunds. Rental AI does not provide refunds, credits, or prorated reimbursement for subscription fees already paid, including for partial billing periods, unused services, early cancellation, or downgrades. Cancelling a subscription stops future billing but does not entitle Customer to a refund of amounts already charged.
Because Customer collects and manages its own End Renters through the Service, Customer is responsible for:
Customer will not, and will not permit any user to: (a) reverse engineer, decompile, or attempt to extract the source code of the Service; (b) resell, sublicense, or provide the Service to third parties outside Customer's own organization without Rental AI's written permission; (c) use the Service to violate any law, or to collect or process personal data without a lawful basis; (d) interfere with or disrupt the integrity or performance of the Service or attempt to access another tenant's data; or (e) use the Service to transmit unlawful, fraudulent, or infringing content.
As between the parties, Customer owns the data it enters into the Service and the End Renter data it collects through the Service ("Customer Data"). Rental AI does not claim ownership of Customer Data. Customer grants Rental AI a limited license to host, process, transmit, and display Customer Data solely to provide, secure, and support the Service, and as described in the Privacy Policy. With respect to End Renter personal data submitted through the Service, Rental AI acts as a service provider/processor on Customer's instructions; Customer acts as the data controller responsible for that data under applicable law.
Rental AI owns all aggregated, de-identified, or anonymized data derived from use of the Service that cannot reasonably identify Customer or any End Renter, and may use it to operate, secure, and improve the Service.
The Service integrates third-party providers to deliver core functionality, including payment processing, messaging, vehicle connectivity, email delivery, and file storage. These providers are described in the Privacy Policy. Customer's use of features backed by a third-party provider (for example, connected-vehicle features or payment processing) may also be subject to that provider's own terms, to the extent Customer interacts with the provider directly (such as a Stripe-hosted payment page).
Rental AI and its licensors own all right, title, and interest in and to the Service, including its software, design, and trademarks. Subject to Customer's compliance with this Agreement, Rental AI grants Customer a non-exclusive, non-transferable, non-sublicensable right to access and use the Service during the subscription term, solely for Customer's internal business purposes. No other rights are granted.
Rental AI uses commercially reasonable efforts to keep the Service available and to provide support to administrators through the channels it publishes. Except where a separate written service level agreement applies, Rental AI does not guarantee uninterrupted or error-free operation and may perform scheduled maintenance with reasonable notice where practical.
Each party will protect the other's non-public business, technical, and financial information disclosed under this Agreement using at least the same degree of care it uses for its own confidential information, and will use it only to perform this Agreement, except as required by law.
EXCEPT AS EXPRESSLY STATED IN THIS AGREEMENT, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. RENTAL AI DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT ANY VEHICLE-CONNECTIVITY, VERIFICATION, OR RISK-SCORING FEATURE WILL PREVENT LOSS, FRAUD, OR DAMAGE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS OR LOST DATA, ARISING OUT OF OR RELATED TO THIS AGREEMENT. EXCEPT FOR EACH PARTY'S INDEMNIFICATION OBLIGATIONS OR BREACH OF CONFIDENTIALITY, EACH PARTY'S TOTAL LIABILITY UNDER THIS AGREEMENT WILL NOT EXCEED THE FEES PAID BY CUSTOMER TO RENTAL AI IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
Customer will indemnify and hold Rental AI harmless from third-party claims, including from its End Renters, arising out of: (a) Customer's use of the Service in violation of this Agreement or applicable law; (b) Customer's rental agreements, pricing, insurance, or damage disputes with its End Renters; or (c) Customer Data, including any failure by Customer to obtain required consent from an End Renter.
This Agreement remains in effect for as long as Customer maintains an active subscription. Either party may terminate for the other's uncured material breach, including non-payment, following reasonable notice. Upon termination, Customer's access to the Service ends; Rental AI will make Customer Data available for export for a reasonable period following termination as described in the Privacy Policy, after which it may be deleted.
Rental AI may update these Terms from time to time. For material changes, we will provide notice by email or in-product notice with reasonable advance notice before the change takes effect. Continued use of the Service after the effective date constitutes acceptance of the revised Terms.
This Agreement is governed by the laws of the State of Florida, without regard to its conflict-of-laws principles. Any dispute arising out of or relating to this Agreement is subject to the exclusive jurisdiction of the state and federal courts located in Pinellas County, Florida, and each party consents to personal jurisdiction and venue there.
This Agreement is the entire agreement between the parties regarding the Service and supersedes prior discussions on the subject. Neither party may assign this Agreement without the other's consent, except in connection with a merger, acquisition, or sale of substantially all assets. If any provision is found unenforceable, the remaining provisions remain in effect. Neither party is liable for delay caused by events beyond its reasonable control.
Questions about these Terms can be sent to support@rentalai.net, or by mail to:
ABM Technologies LLC
7901 4th St N, Ste 300
St. Petersburg, FL 33702